 |
Opportunity Identification
|
|
|
‘As is’ Process
mapping |
|
|
Workflow Analysis
|
|
|
Migration Finalization
|
|
|
Pilot Identification
|
|
|
Documentation
Review |
|
|
POD Metrics
|
|
|
Technology
Alignment |
|
|
Biz Continuity
Plans |
|
|
CBA
|
|
|
Project Report
|
|
|
|
|
|
Process Training
|
|
|
Process Transition
|
|
|
SLA with Value Pricing
|
|
|
‘Shadow’ Processing
|
|
|
Pilot Implementation
|
|
|
Service Delivery
|
|
|
Performance Measurement
|
|
|
Process Stabilization
|
|
|
|
|
|
Post Migration Review
|
|
|
Learnings from
Pilot |
|
|
Refine Migration
Process
|
|
|
Migration Finalization
|
|
|
Plan Expansion
|
|
|
Process Improvement
|
|
|
Partner with
Customer
|
|
|
Beyond SLA – POA Metrics
|
|
